FAQs

Is this bag carry-on and TSA-compliant?

Yes, the garment duffle is a great carry-on option. It is TSA-compliant and should fit perfectly well in the overhead compartment. It may even fit under the seat if it's not very full and packed.

How long does it normally take to receive my order?

We ship orders within 1 business days. Then, depending on where you're located, it generally takes 5-7 business days to reach you.

What types of products does Sunday Passport offer?

Sunday Passport offers a selection of top-selling products, including stylish travel garment duffle bags and accessories. We focus on providing customers with fashion-forward designs and exceptional value.

How long do I have to return an item?

You have 30 days after receiving your item to request a no questions asked, hassle free return. We want to make sure you have enough time to decide if you love your purchase or not.

What is your return policy?

We have a 30-day return policy. To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. For more details, please refer to our refund policy.

How do I start a return?

To start a return, simply contact us at info@sundaypassport.com. We'll guide you through the process and provide you with a return shipping label, as well as instructions on where to send your package. Please remember that items sent back to us without first requesting a return will not be accepted.

What if my item is damaged or defective?

If you receive a defective or damaged item, or if you receive the wrong item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right.

Can I exchange an item?

Yes, you can exchange an item. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

How long does it take to receive a refund?

Once we've received and inspected your return, we will notify you and you'll be automatically refunded on your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund as well.

Can I place a bulk order?

Great idea! Shoot us a message at info@sundaypassport.com and we'll get the ball rolling for you.

What's the maximum shoe size that can fit in the shoe pocket?

A shoe up to size 14 should fit no problem.

How do I clean my bag?

Best way is to spot clean with some gentle dish soap and water. If bag gets super dirty, a hand wash in cold water will be fine.

How can I contact Sunday Passport?

If you have any other questions or concerns, you can reach us at:

Phone: +1 630-449-5955

Email: info@sundaypassport.com